Refund policy
Lil’ Foodee Returns & Refunds Policy
We want you to be happy with your Lil’ Foodee order. If something’s not right, here’s how our returns work.
📅 30-Day Return Window
You have 30 days from the date you receive your order to request a return.
To be eligible, your item must be:
- In the same condition you received it
- Unworn or unused
- With all original tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
💌 How to Start a Return
Email us at hello@lilfoodee.com.au with your order details.
If your return is approved, we’ll provide the return address and instructions.
Please note: returns sent without first contacting us won’t be accepted.
🚚 Damaged, Faulty or Wrong Items
Check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away so we can sort it out.
🚫 Items We Can’t Take Back
We can’t accept returns on:
- Personalised or custom-made products
- Gift cards
- Items that have been used, worn, washed or damaged after delivery
- Sale or clearance items, unless they are faulty or covered by Australian Consumer Law
🔄 Exchanges
Want to swap for a different size or style? Email us first so we can check availability and talk you through the next step.
💳 Refunds
Once we receive and inspect your return, we’ll let you know if it’s been approved. Approved refunds are processed to your original payment method within 10 business days.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, email us at hello@lilfoodee.com.au.