We want you to be happy with your Lil' Foodee order. If something isn’t quite right, we’ll do our best to sort it out.

How to request a return


Need to return something? No worries. Just email hello@lilfoodee.com.au to get your RMA number. Once received, complete the returns form, place it inside your parcel, attach the return label, and return it using a tracked service of your choice.

👉 Returns sent back without an RMA number may be delayed in being processed.

2. Timeframe

  • You can request a return within 14 days of receiving your order.
  • After 14 days, we’re generally unable to offer a refund or exchange unless the item is faulty.

3. Condition of items

To be eligible for a change-of-mind return, items must be:

  • unused and unwashed
  • free from stains, marks, smells or pet hair
  • with all original tags still attached
  • in a resaleable condition

If items are returned worn, used or damaged (and not due to a fault), we may not be able to process a refund or exchange, and the item may be sent back to you.

4. Change-of-mind returns

If you’ve changed your mind about a product:

  • We’re happy to offer an exchange or store credit once the item is received back and checked.
  • Refunds for change of mind are offered at our discretion.
  • Return shipping for change-of-mind returns is at the customer’s cost.

5. Faulty or damaged items

If your item arrives damaged or faulty:

  1. Email hello@lilfoodee.com as soon as possible with your order number and clear photos of the issue.
  2. Once assessed, we’ll organise a replacement, repair or refund in line with your rights under Australian Consumer Law.
  3. If we ask you to return the faulty item, we’ll cover the reasonable return shipping costs.

6. Non-returnable items

For hygiene and safety reasons, we generally can’t accept returns on:

  • items that have been worn, used or washed (unless faulty)
  • items damaged through misuse, not following care instructions, or normal wear and tear
  • sale or clearance items, unless they are faulty

7. Refunds

  • Approved refunds will be processed back to your original payment method.
  • Please allow a few business days for the refund to appear, depending on your bank or payment provider.
  • Shipping costs are usually non-refundable, except where the item is confirmed faulty or sent in error.

8. Return shipping

  • You’re responsible for return shipping on change-of-mind returns and exchanges.
  • We strongly recommend using a tracked service, as we can’t take responsibility for parcels lost in transit on their way back to us.